Our Contact Center engineers are experienced with the most common Enterprise Contact Centre environments found today.  We have Genesys, Cisco, Avaya, 8×8, Interactive Intelligence, ComputerTalk certified engineers that have experience in migrating existing contact centers to the next generation multichannel customer engagement model.

We’ll assist you in looking at these areas:

• Evaluate existing contact center solution.  Assist in mapping upgrades or modifying solution to increase productivity and efficiency
• Evaluate and expand your environment towards an multichannel environment
• Assess your existing productivity: Our experts will work with key individuals to ensure best practices are used in scheduling of workers or ensuring client satisfaction is measured.
• Solution Design:  Ability to assist in the design of solution based on client interaction data.   Experienced in designing Premise based or hosted multi-tenant environments (ie. Cisco HCS) for large clients.
• Implementation:  Experienced is implementing solutions from Genesys, Cisco, Avaya, 8×8 along with Verint, Nice, Teleopti, Interactive Intelligence